Bilingual Customer Service Representative - – Midland

Immediate need for 55 bilingual customer service representatives the respond to customer phone inquiries in a prompt, courteous and concise manner. Provides callers with an unbiased information to assist customers with application and eligibility requirements. Accesses, reads, and interprets customer's and provider data elements within customer's application. Performs accurately all data entry functions to reflect customer activity/transactions. Answers customer questions and assists in problem resolution. Assists customers in the enrollment process. Documents all customer encounters in clear and concise logs. High school diploma, GED, or equivalent certification; other combinations of education and experience will be considered. Background in health care, human service, or customer service. Knowledge of Texas health and social services programs, and geographical area are a plus!!! Experience in data entry and call centers are also a plus! Experience working with culturally and linguistically diverse and disadvantaged populations in a courteous and effective manner. Excellent organizational, interpersonal, written, and verbal communication skills. Ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously. Must be able to work any 8 hour shift from 8am to 8pm. This is a requirement and can not be negotiated.

There are additional positions that do not require that you are bilingual. Please contact Heather or Anna additional information.

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